Shipping Policy
Shipping Information
At Football Shirt Kit, we strive to ensure that your orders are processed and delivered smoothly. However, certain circumstances are beyond our control. Please read our refund policy carefully:
What is your delivery charge?
It's only £3.9. We offer FREE SHIPPING on all orders of £25 and over.
When will my order be processed?
All orders are handled and shipped out from multiple warehouses in the United States, Australia, France, Thailand, etc. Please allow extra time for your order to be processed during holidays and sale seasons.
Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.
How long will it take to receive my order?
Once you place your order, please allow up to 3-5 business days to process your orders. After that, it will take 8-15 business days for delivery depending on your location.
Recipient Information
To ensure accurate delivery, the recipient's phone number must be provided according to the shipping carrier's policy. This information is crucial for successful delivery and for the carrier to contact the recipient if necessary.
Incorrect Address or Contact Information:
Football Shirt Kit will not be responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided by the customer.
If the recipient cannot be contacted due to an incorrect or missing phone number, Football Shirt Kit will not accept responsibility.
In such cases, refunds will not be issued if the package cannot be accurately sent or is returned to us.
Undeliverable Packages:
If a package is returned to us because of an inaccurate address or the inability to contact the recipient, we will notify you.
You may choose to have the package re-shipped to a corrected address at your expense. However, refunds will not be issued under these circumstances.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. Provide a detailed description and photos of the damage or defect.
We will assess the issue and, if deemed appropriate, offer a replacement or store credit. Refunds for damaged or defective items are not guaranteed and will be considered on a case-by-case basis.
Contact Information
For any questions or concerns regarding your order, shipping, or this refund policy, please contact us at gabriel@footballshirtkit.com. We are committed to ensuring your satisfaction and will do our best to assist you.